Frequently Asked Questions
Everything you need to know about Simple Sugars products and services.
Are Simple Sugars products safe for sensitive skin?
Yes, our products are formulated with all-natural ingredients specifically designed to be gentle on sensitive skin. We avoid harsh chemicals, parabens, and synthetic preservatives.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location but generally range from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the unused portion for a full refund or exchange.
Do you test your beauty products on animals?
Absolutely not. Simple Sugars is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, and we ensure our suppliers follow the same standards.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How should I store my natural sugar scrubs?
To maintain freshness, store your scrubs in a cool, dry place. Ensure the lid is tightly sealed after each use to prevent water from entering the jar, which helps preserve the natural oils.